Terms and Conditions
Welcome to Websity Digital!
These Terms and Conditions outline the agreement between you (the “Customer”) and Websity Digital (“Websity”). By subscribing to our Website-as-a-Service (WaaS), you agree to the terms below. If you have questions, feel free to contact us at
1. Overview of Services
- Website design, development, hosting, and maintenance.
- SEO-friendly content creation and site security.
- Integration with third-party platforms like CRMs, payment gateways, and more.
- Scalable workflows and custom features tailored to your business needs.
2. Subscription Model
- Commitment Period: Plans start at $99/month with a minimum 12-month commitment.
- Payment Terms: Payments are due monthly in advance, and invoices will reflect any additional premium features or services.
- Transparency: No hidden fees. Your subscription covers the agreed-upon services outlined during onboarding.
- Cancellation Policy: Subscriptions may be cancelled after the initial commitment by providing 30 days written notice. Early termination requires settling the remaining contract balance.
3. Service Level Agreement (SLA)
- Uptime Guarantee: We provide a 99.9% uptime guarantee for your website.
- Free Maintenance: Monthly maintenance is included at no extra cost.
- Response Times: Based on complexity, customer queries and issues will be acknowledged within 24 hours and resolved promptly.
4. Ownership and Intellectual Property
- Ownership Transfer: Upon completion of the subscription period, you own all website assets except Websity’s proprietary workflows and design templates.
- Portfolio Use: By using Websity’s services, you grant permission for us to showcase your website in our portfolio and marketing materials.
5. Customer Responsibilities
- Timely Input: To avoid project delays, provide necessary content, assets, and approvals.
- Appropriate Use: Ensure the website complies with ethical and legal standards, avoiding prohibited uses like hosting malware, spamming, or violating copyrights.
6. Prohibited Use
- Illegal or fraudulent activities.
- Hosting harmful content, such as malware or phishing schemes.
- Activities that violate intellectual property rights.
7. Support and Change Requests
- Dedicated Support: Every customer is assigned a Webspert (your dedicated account manager) to provide personalized assistance.
- Free Changes: Enjoy up to 8 hours of free monthly change requests. Additional changes will be billed at $20/hour.
- Scalability: Easily add new features, pages, or integrations as your business grows. Pricing will be discussed upfront, ensuring transparency.
8. Refunds and Guarantees
- Money-Back Guarantee: New customers can request a full refund within the first 15 days of their subscription. Refunds revoke all rights to delivered website assets.
- No Partial Refunds: After 15 days, no partial refunds are available for unused subscription periods.
9. Integration Capabilities
- CRMs, payment gateways, and inventory management systems.
- Advanced SEO tools for improving search visibility. These integrations may require additional setup fees, which will be disclosed beforehand.
10. Limitation of Liability
- Downtime caused by third-party hosting providers.
- Issues arising from customer-provided content or delays.
- Unauthorized website access due to weak or shared passwords.
11. Termination
- By Customer: Cancel anytime after the initial term with a 30-day notice.
- By Websity: We may terminate services if terms are violated, including non-payment or prohibited activities.
12. Governing Laws
These Terms and Conditions are governed by the laws of [Your Business Location]. Disputes will be resolved in the courts of [Jurisdiction].
13. Transparency and Communication
- Change requests.
- Site health.
- Service milestones.
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