1. Who we are

Websity Digital (“we”, “our”, or “us”) is a digital agency based in Dubai, United Arab Emirates, providing subscription-based website design, development, and maintenance services (“Websites on Subscription”).
We are committed to protecting your personal data in accordance with the UAE Personal Data Protection Law (PDPL – Federal Decree-Law No. 45 of 2021) and other applicable laws.

2. Information we collect

We collect personal and non-personal data through various means:
a. Information you provide

• Name, email address, and phone number (when submitting forms or booking calls).
• Business details (e.g., company name, website URL, or project information).
• Billing and payment details (when you subscribe or make payments via Stripe).
• Any information shared during onboarding or chat support.

b. Information collected automatically

• IP address, browser type, device details, and operating system.
• Usage data via analytics tools such as Google Analytics or Meta Pixel.
• Cookies and similar tracking technologies (see Cookie Policy below).

3. How we use your information

Your data helps us:

• Deliver and manage your website subscription service.
• Process secure payments through Stripe.
• Send invoices, updates, and account notifications.
• Improve website performance and customer experience.
• Respond to inquiries and provide support.
• Share updates or promotions (only if you’ve opted in).

4. Payment processing

We process all online payments securely through Stripe, a PCI-DSS-compliant payment gateway.
When you submit payment details, they are encrypted and transmitted directly to Stripe, we do not store or have access to your card details.

For more details, please refer to Stripe’s Privacy Policy.

5. Cookies and tracking

We use cookies to enhance your browsing experience, analyse traffic, and personalize content.
You can Accept All or Reject All cookies when prompted.
Essential cookies will always remain active to ensure our site functions properly.
See the Cookie Policy section below for more details.

6. Legal basis for processing (UAE PDPL)

We process personal data based on one or more of the following:

• Your consent (e.g., accepting cookies or subscribing to updates).
• Contractual necessity (e.g., providing services you’ve subscribed to).
Legitimate interests (e.g., improving services).
• Compliance with UAE laws or regulations.

7. Data retention

We retain your personal data only as long as necessary to:

• Fulfill the purpose it was collected for, or
• Comply with legal, accounting, or reporting obligations.

8. Data sharing and disclosure

We share data only with trusted third parties:

• Stripe for secure payment processing.
• Hosting and cloud providers for platform functionality.
• Analytics and marketing tools for performance improvement.

We do not sell, rent, or trade your data to third parties for commercial gain.

9. International transfers

Your data may be transferred and stored outside the UAE.
 We ensure such transfers comply with the UAE PDPL and apply appropriate safeguards, such as contractual clauses.

10. Your rights

Under UAE data protection laws, you have the right to:

• Access, correct, or delete your data.
• Withdraw consent for marketing or cookies.
• Request restriction or objection to processing.

11. Data security

We take data protection seriously by implementing:

• SSL encryption for all web communications.
• Limited access to authorized personnel.
• Regular audits and vulnerability checks.
• Secure payment systems through Stripe.

Although we maintain strict standards, no online system is entirely risk-free. In the event of a data breach, we will notify you as required under the UAE PDPL.

12. Third-party links

Our website may contain external links (e.g., client case studies, partner sites).
We are not responsible for the privacy practices or content of these third-party websites.

13. Children’s privacy

Our services are not directed at children under 18.
We do not knowingly collect personal information from minors.

14. Updates to this policy

We may update this policy periodically to reflect new features, laws, or operational changes.
The “Last Updated” date above will always indicate the latest version.

15. Cookie policy

1. What are cookies?

• Cookies are small text files stored on your device when you visit our website.
• They help us remember your preferences, improve your experience, and analyze website performance.
• When you visit Websity Digital, you’ll see a banner allowing you to “Accept All” or “Reject All.”
• By accepting, you agree to the use of all non-essential cookies. You can change or withdraw your consent anytime via browser settings.

2. How we use cookies

We use cookies to:

• Keep the site secure and functional.
• Analyze site performance (Google Analytics).
• Save preferences for faster navigation.
• Deliver relevant marketing campaigns through Google or Meta.

3. Types of cookies we use

4. Managing your preferences
You can manage cookies by:

• Clicking Reject All on the cookie banner.
• Adjusting browser settings to block or delete cookies.
• Clearing cookies manually from your browser cache.

Note: Disabling some cookies may limit site functionality.

5. Third-Party Cookies
We use trusted partners that may place cookies on your device:

• Google Analytics for insights
• Meta (Facebook) Pixel for ad performance
• Stripe for secure payments (no card data stored by Websity)

Each third-party service has its own privacy and cookie policies.

6. Updates to This Cookie Policy
We may update this section when we add new tools or features that use cookies.

All updates will appear on this same page.

16. Contact us

For any privacy or cookie-related concerns, contact us at:

Websity Digital
Dubai, United Arab Emirates
contact@websitydigital.com
https://websitydigital.com